Customer Support

For further information on COVID-19 protocols please contact us at [email protected] or call at 902-425-8462, for urgent matters contact [email protected] 

We are currently closed to in-store shopping due to Covid-19 restrictions. Please take advantage of our contactless pickup and delivery options and help limit community spread. Lots of love - Wendy & the Indies xoxo

Business Hours

Monday: CLOSED

Tuesday: 11:00am-5:00pm

Wednesday: 11:00am-5:00pm

Thursday: 10:00am-6:00pm

Friday: 10:00am-6:00pm

Saturday: 10:00am-5:00pm

Sunday: 10:00am-5:00pm

*Hours are subject to change Seasonally or for Holidays - check our social media for the latest updates

 

Have questions?

Use the contact form or email us directly at [email protected]

 

Prefer talking on the phone?

(902) 425-8462

 

Visit us in person at:

2091 Gottingen Street

Halifax, Nova Scotia B3K 3B2

 

Let's be Social!

Instagram @indiemercantile

Facebook https://www.facebook.com/IndieMercantile/

Twitter @indiemercantile

 

Unfortunately, we are not able to offer AppCard loyalty points for online orders. We are happy to welcome you in store at our Gottingen Street shop where you can enjoy our loyalty program rewards!

1 Delivery Methods
1.1 Can I come pick up my order myself?

Yes! All our products are available for in store pickup - just choose Free Pickup at checkout. Once you have received your Ready for Pickup email notification then you can collect your order any time during operating hours.

1.2 Can I get my order delivered?

We have partnered with a local delivery team to get your orders to you as fast as possible! If your delivery address falls within the following two options then you can qualify delivery - just select Local Delivery at checkout.

  • $6 Local Delivery (Halifax Peninsula)
  • $14 Local Delivery (Downtown Dartmouth, Fairmount, Armdale, Spryfield, Bedford, Fairview, Clayton Park, Cole Harbour, Lower Sackville)
Local Delivery Days are Wednesday, Friday, and Sunday. Orders must be placed before 4:00pm the previous day. Our driver will call upon arrival.
1.3 Can I get my order shipped?

Potentially! We ship Canada-wide through CanadaPost. Select items are not available for shipping (usually due to their size or weight) but they will clearly say this in the item description. Always feel free to check with us first at 902-425-8462 or [email protected] 

1.4 Can it be contactless?

Yes. We are all doing our best to keep our community safe, both Free Pickup and Local Delivery options can be contactless. If you have any concerns please call or email us at 902-425-8462 or [email protected]

2 Gift Cards
2.1 Can I redeem my gift card online?

Our gift cards can be used in store or over the phone (for in store pickup orders) but unfortunately are not compatible for use in our online store.  

2.2 How are gift cards delivered?

Our standard is to send gift cards via letter mail, this means we cannot provide tracking information. If you would prefer you can also select either Free Pickup or Local Delivery at checkout. 

3 It's a gift
3.1 Can I get my order gift wrapped?

Yes! We offer gift wrapping services at all times. At checkout you'll have the opportunity to leave us a note, you can specify gift wrapping here. Typically gift wrapping for us means either a brown card gift box or a dressed up bag with ribbon and tissue. We make the call on which is appropriate given the size of your order. Oh and of course we will remove the prices and print you a gift receipt.

3.2 Can I write a message?

Totally! We always hand write a "thank you" note of sorts but if you have something specific you'd like us to write just drop it in the notes section at checkout and we will transcribe it for you! You can also do this for any card you purchase.