Shipping & Returns
We ship throughout Canada by Canada Post. Shipping will be calculated upon checkout based on shipping address.
- Expedited Parcel (1-7 Business Days, but may take longer during the COVID-19 isolation)
**See below for special COVID-19 delivery option info!**
Please note: due to high shipping volumes experienced by Canada Post during the COVID-19 situation, they have asked us to consolidate shipping dates, so shipments are often delayed until they can pick up from us. Thank you all for your patience as we navigate this time together. You will receive regular updates regarding your order.
When you place an order, you will receive email updates throughout the process of creating your order, and we will provide a tracking number after your order has been shipped. We ship packages twice per week on Tuesday and Friday.
If Independent Mercantile is unable to process your order due to incomplete or inaccurate payment information, your order processing will be delayed and TIMCo has the right to cancel your order. (Though we try to avoid this at all costs!)
We use environmentally friendly shipping products*, and a portion of this cost is included in your shipping fee. We hope that you can feel good about joining us in our quest to reduce our footprints while making our lives more beautiful.
*Shipping supplies are often recycled boxes, recycled paper, recycled bubble wrap. Sometimes we reuse biodegradable packing peanuts which get disposed of in the garbage and biodegrade naturally when they contact moisture.
COVID-19 Special Delivery Options