Shipping & Returns
Thanks for shopping in our online store! We ship throughout Canada via Canada Post. Shipping is calculated at checkout based on your shipping address.
- Expedited Parcel (1-7 Business Days, **may take longer due to COVID 19 delays)
When you place an order, you will receive email updates throughout the process. We provide a tracking number when your order is shipped. We send out shipments within 1-3 weekdays of receiving an order.
If The Independent Mercantile Co. (TIMCo) is unable to process your order due to incomplete or inaccurate payment info, your order processing will be delayed and TIMCo has the right to cancel your order. (Though we try to avoid this and will communicate with you!)
TIMCo will gladly accept the return of UNUSED items in good condition for a full refund, store credit, or exchange. Return must be requested and sent back within 10 days of when you received your product(s). You may return these in-store or by mail. SALE ITEMS AND SPECIFICALLY MARKED ITEMS ARE FINAL SALE.
In order to return an item(s) please login to your account to request a return, credit or exchange. Choose “Return Reason” from the drop down menu. If you proceed with the return, we will notify and credit you once the item is received back in our store. If you need help with this process, email [email protected] If your request for return does not meet the required guidelines, TIMCo has the right to deny your return request. The Independent Mercantile Co. is not responsible for shipping/handling for returns unless the manufacturer has deemed the product defective.
We truly appreciate our relationship and your business, and we care about providing excellent service and enjoyment. Please let us know if there is anything further that could do for you!
We use environmentally friendly shipping products*- and a portion of this cost is included in your shipping fee. We hope that you can feel good about joining us in our quest to reduce our footprints while making our lives more beautiful.
*Shipping supplies are often recycled boxes, recycled paper, recycled bubble wrap. Sometimes we reuse biodegradable packing peanuts which get disposed of in the garbage and biodegrade naturally when they contact moisture.
Holiday Weekend Hours
Friday 2nd April CLOSED
Saturday 3rd April 10am-5pm
Sunday 4th April CLOSED
COVID-19 Special Delivery Options